Frequently Asked Questions
Location
Where are you located
Where are you located
Brisbane QLD, Australia. We supply clinics across Australia, New Zealand and worldwide.
Shipping
How long does shipping take?
How long does shipping take?
If you choose "Express" your items will normally arrive 1-3 Business Days. If you choose General, your items may take 5-8 business days.
However; shipping times may vary depending on products and destination (estimated at checkout)
The best way to find out how long your parcel will take is to head to our cart page where you can get an estimate by using your postcode.
What countries do you ship to?
What countries do you ship to?
We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us. Some of these orders may incur a duty or customs charge on importation to your country. We are unable to advise this at the time of purchase. All related duties and customs charges are to be paid by the customer.
When will my order be dispacted
When will my order be dispacted
Order processing and shipping are done only on weekdays (not including Australian public holidays). Orders placed after 1pm cannot be sent out on the same business day. You will receive an email with your tracking information once your order has been shipped.
Tax Invoices
How do i get a Tax Invoice
How do i get a Tax Invoice
You will receive an email with your Tax Invoice once your order has been placed. If you cannot locate this email please reach out to accounts@medicalaestheticsupplies.com