Frequently Asked Questions

Location

Where are you located

Brisbane QLD, Australia. We supply clinics across Australia, New Zealand and worldwide.

Shipping

How long does shipping take?

If you choose "Express" your items will normally arrive 1-3 Business Days. If you choose General, your items may take 5-8 business days.

However; shipping times may vary depending on products and destination (estimated at checkout)

The best way to find out how long your parcel will take is to head to our cart page where you can get an estimate by using your postcode.

What countries do you ship to?

We currently ship to the United States, Canada, Australia and the UK. To enquire about shipping to a different destination, please contact us. Some of these orders may incur a duty or customs charge on importation to your country. We are unable to advise this at the time of purchase. All related duties and customs charges are to be paid by the customer.

When will my order be dispacted

Order processing and shipping are done only on weekdays (not including Australian public holidays). Orders placed after 1pm cannot be sent out on the same business day. You will receive an email with your tracking information once your order has been shipped.

Tax Invoices

How do i get a Tax Invoice

You will receive an email with your Tax Invoice once your order has been placed. If you cannot locate this email please reach out to accounts@medicalaestheticsupplies.com

Testimonials

Fast shipping, packing was meticulous! Highly recommend, will be using regularly.

Gold Coast Injectables

Great prompt Quality Service & Product

Heatley Medical and Skin Care Centre

Super easy to order. Efficient and timely delivery.
Having the ease of ordering and fast turn around, enables you to have peace of mind for your aesthetic business needs

Essential Aesthetics

Fantastic service. Delivered in under 24 hours from ordering!

Dr. Marianne Botha

Amazing service! Fast and easy delivery and huge range of products. They are always happy to get products in for us if they don’t stock them. Would definitely recommend them. Bonnie was very professional and very helpful with any inquires or products we needed delivered. They have looked after us every single time and have never had a bad experience. You guys are amazing!!!

Healthy Regeneration